Microsoft’s outage, which has hit services like Outlook and Teams, has lasted for hours and disrupted people, businesses, and some government operations across Asia and the U.S. as the company works to fix it.
Microsoft reported that the problem affects many Microsoft 365 products tied to Exchange Online and email. Users also said Outlook, Teams, and the Copilot AI assistant were not working.
It’s unclear how many people were affected, but Microsoft disclosed in January that it has over 450 million paid commercial Microsoft 365 subscriptions.
On Friday, Microsoft said its repair work was progressing, with early signs of stabilization, added capacity, and small gains across several workloads. Even so, an outage-tracking site, status updates from organizations that rely on Microsoft, and social media posts suggested the problems were still ongoing.
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Microsoft races to bring services back online.
The Redmond, Washington-based company said it was testing several approaches to pinpoint what went wrong and restore its servers, taking a careful, step-by-step path to find and fix the damaged infrastructure.
Microsoft added that nothing pointed to a malicious cause and that it would keep treating the incident as a top priority until it was completely resolved.
The company’s updates on X hinted that its engineers were having trouble getting the situation fully under control. Hours after announcing that service health and functionality had been restored, Microsoft posted a revised list of affected services and said it was still working on the problem.
An earlier update gave users little reason to expect a fast fix. Microsoft said it had checked on the changes it made to improve service and found they weren’t working as intended.
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Later on, Friday, the company posted two newer updates. The first said early signs of stabilization and added capacity were appearing as recovery work continued. The second explained that recovery was moving forward in stages across the affected Microsoft 365 infrastructure, with gradual gains in several workloads, though service health was still uneven and capacity hadn’t fully returned to normal levels.
Governments and businesses from Japan to Australia were hit.
The British government said it is cooperating closely with Microsoft to gauge the effect on public services, adding that solid backup plans are in place to limit disruption.
Police forces across Britain said they can’t take crime reports online at the moment and asked people to phone emergency services for anything urgent.
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The National Pharmacy Association warned that prescriptions could be delayed, since the outage is disrupting email systems used by the National Health Service. Hospitals asked patients to keep attending their appointments as normal.
In the U.S., industrial technology company Workhorse Group Inc. postponed its quarterly earnings call because of the disruption.
In Australia, Home Affairs Minister Tony Burke said Friday that Microsoft had compared the sweeping disruption to the 2024 CrowdStrike outage, which was caused by a bad update to computers running Microsoft Windows. That incident grounded flights and disrupted hospitals, banks, and retailers.
Burke said he had talked with Microsoft’s top executive in Australia as well as the government’s national cybersecurity coordinator about the global problem.
Speaking to reporters in Sydney, he said Microsoft doesn’t think a cyberattack is behind it. Instead, the company believes it is dealing with something along the lines of the CrowdStrike case, where an update went wrong.
Hong Kong businessman Danny Lau, who runs an aluminum company, said his firm couldn’t get updates from its American customers through Outlook. He warned that if the problem continued, it could affect the company’s production schedule. Some banks in Hong Kong, a major financial center in Asia, also had part of their operations interrupted.
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Air India said the global Microsoft outage did not affect its flights. The airline did say, though, that it briefly redirected its email services so customer inquiries could still reach it without interruption.
IndiGo, another Indian airline, also said its email support services were disrupted, which hampered its ability to receive customer inquiries. In a post on X, the airline said its other support channels were still working and that its flights were not affected.
Singapore’s Government Technology Agency reported that government email systems were down and that it was working with Microsoft to fix the problem.
The Philippines’ Supreme Court said in a post on X that the continuing Microsoft 365 outage had disrupted some of its work, including its ability to answer emails.
In Japan, Deputy Chief Cabinet Secretary Masanao Ozaki said the outage had affected the government’s IT infrastructure and that officials were monitoring the situation closely. The government said authorities had taken measures such as arranging backup communication methods, including telephones.
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